ChatMx is an AI-powered Smart Bar that replaces your website’s search and traditional chat tools. It understands visitor intent and emotion in real time, answers questions using your approved knowledge, and alerts you when human intervention actually matters.
ChatMx is not a scripted chatbot. It behaves more like a conversational search and guidance layer, similar to a ChatGPT-style input bar. It adapts to user behavior, detects urgency or frustration, escalates intelligently, and continuously improves based on unresolved questions and real visitor data.
Yes. Your team can intervene at any moment, take over the conversation, resolve the issue, and then hand it back to ChatMx. Visitors experience a seamless transition—no restarts, no handoff friction.
ChatMx shows you why visitors came, what they looked for, what they asked, and what went unanswered—all in one dashboard. You get searchable chat history, trend discovery, weekly unresolved-question reports, and clear signals on what content or knowledge your site is missing.
Yes. ChatMx is built for multi-location and franchise models. Head office controls the core knowledge, while individual locations can add approved local content. Chats are automatically routed to the correct location or operator, giving each site personality without breaking brand control.
Every interaction makes ChatMx smarter. Unresolved questions are flagged, insights feed directly into your knowledge base, and performance metrics (resolution rate, response time, conversions) help you continuously optimize both the AI and your website experience..
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